![]() Much of the plot revolves around dedicated detectives seeking to develop a complex criminal case against a major drug lord. So the police units do their best to avoid having murders attributed to their district: when it turns out that a drug gang has been disposing of bodies in abandoned houses, the homicide sergeant discourages their discovery, since that would diminish the “clearance rate,” the metric of the percentage of crimes solved. Politicians demand numbers that attest to police success in controlling crime. One of the recurrent themes of The Wire is the salience of metrics: of measured performance as the hallmark of “accountability.” Police commanders are obsessed with hitting the numbers-for example, cases solved, drug arrests, crime rates-and they do so by a variety of means that sacrifice effectiveness to meeting statistical targets. The series has attracted an international audience because its themes of organizational dysfunction resonate broadly across Western societies. ![]() Focused on a single American city, Baltimore, the series drills down into a few major institutions- the police, the school system, municipal politics, the press- and provides an X-ray–like image of their workings and dysfunctions. Unintended but Predictable Negative Consequences 169 When and How to Use Metrics: A Checklist 175 Acknowledgments Notes Indexīased on the real-life experiences of its creators, David Simon and Ed Burns, the HBO series The Wire is regarded by some as among the greatest cultural documents of our age. ![]() When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage III THE MISMEASURE OF ALL THINGS? 7 8 9 10 11 12 13Ĭolleges and Universities Schools Medicine Policing The Military Business and Finance Philanthropy and Foreign Aid The Origins of Measuring and Paying for Performance Why Metrics Became So Popular Principals, Agents, and Motivation Philosophical Critiques The Argument in a Nutshell Recurring Flaws “Those who believe that what you cannot quantify does not exist also believe that what you can quantify, does.” -A ARON HASPEL ∞ Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 All Rights Reserved ISBN 978- 0- 691-17495-2 British Library Cataloging-in-Publication Data is available This book has been composed in Sabon Next, Alternate Gothic, and Gotham Printed on acid-free paper. Published by Good Books and reprinted here by permission of the author. M U LLE R PRINCETON UNIVERSIT Y PRESS P R I N C E TO N & OXFO R DĬopyright © 2018 by Princeton University Press Published by Princeton University Press, 41 William Street, Princeton, New Jersey 08540 In the United Kingdom: Princeton University Press, 6 Oxford Street, Woodstock, Oxfordshire OX20 1TR Jacket design by Chris Ferrante Book epigraph from Everything: A Book of Aphorisms, 2nd ed., by Aaron Haspel. ![]()
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